![]() ![]() we understand the industry is plagued with bad local florists.when your flowers have been delivered, we will send you a Delivery Confiramtion by email and text so you don't have to worry about your flowers not being delivered.if there is a problem with your order, we will contact you by text, email and phone as needed.we generally read all message within 5 minutes and respond to urgent matters within 30 minutes or less, most of the time we can answer the phone without a wait time.if you need help with your order, reply to the email or text or call us.when you place your order, we immediately send you an Order Confirmation by email and text which confirms we have your order and it gives you our contact information.during checkout, you provide your email address and cell number where you want to receive your confirmations.we send you an Order Confirmation and a Delivery Confirmation by email and text.the next available delivery date in New York is Monday, June 12.choose your flowers and checkout on our website, you can also call us to place your order.Dealing with a loved one's death is hard enough, but certainly this is not the funeral home to use if you are inexperienced at handling the "business of death.Buying From Us and Our Communication With You McNaughton tells me he will call back but doesn't (making the third time he has not called me back and I have to call him). No, they say, do you want us to do that? I ask if the remains can be shipped to the cemetary by Friday for the memorial service and Mr. A week later I call back to see if the death certificates have been mailed to me. I go in and sign the papers and then am told I do not owe any additional money. I call 2 days later to find out what happened to her body, and then they tell me I owe additional money under the pre-paid plan. They don't tell me that I have to come in and sign papers to authorize the cremation. First thing they tell me is that they have no refrigeration, so either I have to pay for embalming of the body (which my aunt did not want) or they will have to store the body elsewhere until cremation. My aunt had a pre-paid burial plan which was purchased in 2006. Having such a hard time with the Unity Funeral Chapel in Harlem that I feel compelled to write this review. Very Poor Service on a Pre-Paid Burial Plan If this was a deli or dry cleaners this would be acceptable, but a funeral home? Death doesn't take a holiday. She could not explain however why no one was there in the morning to receive my repeated calls. That evening I reached an answering service who reported that Unity was closed that day but they were there to take messages all day. ![]() How do they justify being unavailable to those who have lost loved ones and turn to them in their darkest hour, only to hear a ringing phone with no one there to answer? Holiday, even that your offices might be closed, however The state of modern electronic communication being what it is, , making sure I had the correct number by checking multiple sources, I was amused and thenĪnnoyed and amazed that a funeral home, especially one of their stature in the Harlem community, could make itself unreachable. This Veterans Day I attempted to call Unitys 8th Ave office at about 9:30 AM.
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